IOX PLATFORM
Ticketing &
Booking Software.
From escape rooms to white water rafting, IOX powers the booking, payments, and operations for experience-based businesses everywhere.
Your business pays
absolutely nothing.
No setup fee. No monthly fee. No hosting fee. No transaction fee to you. No hidden costs. Not now, not ever.
Your branded booking site, catalog import, staff onboarding, payment setup — all free.
Zero recurring fees. Not this month, not next month, not ever. No tiers, no caps, no upgrade asks.
Servers, databases, CDN, SSL, email delivery, SMS — IOX runs and pays for all of it.
A 6% service fee paid by your customers
When a customer books an experience, buys merchandise, or pays for a ticket on IOX, we add a 6% service fee at checkout. They see it clearly before they confirm. You keep 100% of your ticket or booking price. That 6% funds the software, hosting, support, email delivery, and the entire cross-platform IOX ecosystem — forever.
Founder tenants pay even less — your customers see a 5% fee instead, a permanent price advantage over competitors on the same spoke.
Two usage-based costs aren't covered by the IOX fee — we're upfront about them:
Your payment processor (we recommend Stripe) charges its own transaction fees — typically 2.9% + $0.30 per card. That comes out of your revenue, not IOX's fee. Prefer to push it to the customer? We can configure checkout to show it as a separate line item.
SMS reminders, text confirmations, and OTP codes are billed by IOX at ~$0.02 per SMS. That includes the Twilio carrier cost plus IOX's work — templates, retries, opt-in/out handling, 10DLC compliance. You never manage carriers yourself. Email delivery is covered at no charge; skip SMS or pass its cost to the customer if your model prefers.
IOX vs traditional booking software
| Cost to the business | IOX | Typical SaaS |
|---|---|---|
| Setup fee | $0 | $500–$5,000 |
| Monthly subscription | $0 | $99–$899/mo |
| Per-location fee | $0 | $50–$200/mo per location |
| Hosting / SSL / domain | $0 | $20–$100/mo |
| Email delivery | $0 | $25–$100/mo |
| SMS delivery | ~$0.02 / SMS (managed) | $25–$100/mo + per-SMS |
| IOX platform fee charged to you | $0 | 1–3% + platform surcharges |
| Payment processor (Stripe) fees | Your processor bills you directly (~2.9% + $0.30) | Same (+ possible markup by vendor) |
| Customer service fee at checkout | 6% (5% Founders) | Usually none |
| Annual fixed cost at 1,000 bookings × $50 avg | $0 | $5,000 — $15,000+ |
Typical SaaS ranges are industry averages for comparable booking / ticketing / reservation software for experience businesses (2024–2026 pricing surveys). Your actual savings with IOX = 100% of these costs.
Zero cost · Zero commitment · Zero reason not to
01
Why
IOX?
Built from the ground up for experience businesses.
Unified Platform
One powerful platform powering thirteen experience verticals. Shared infrastructure means faster updates and lower costs.
Multi-Tenant SaaS
Each venue gets their own branded instance with custom domain, theming, and configuration — powered by IOX.
Cross-Platform Identity
Your customers create one IOX account and use it everywhere. No duplicate signups, no lost booking history.
02
Nineteen Platforms,
One Ecosystem.
Purpose-built booking and management software for every experience vertical imaginable. Live spokes have a founding tenant. Every other vertical is actively searching for its founder.
Founded
Looking for a Founder
These spokes are live in the ecosystem but don't yet have a founding tenant. The first operator on each gets the permanent 5% Founder rate, a roadmap voice for that vertical, marketing showcase, and the Founder badge on their public profile. Still $0 to join. See Founder status for the full benefits.
03
Every IOX platform
ships with the same core.
No matter which spoke you're on — escape rooms, axe throwing, golf sims, museums, you name it — your tenant gets every one of these out of the box. No bolt-ons. No integrations to buy. No features locked behind tiers. Just the whole platform.
Booking & scheduling
- Real-time availability with conflict detection
- Multi-location + multi-resource scheduling (rooms, bays, lanes, stables, courts)
- Party, group, and corporate event bookings
- Waitlists + auto-promotion on cancellation
- Seat, room, bay, table, and slot assignment
- Calendar sync (Google, iCal, Outlook) for operators
- Per-experience cancellation + refund policies
- Time-zone-aware scheduling for multi-region operators
Payments & checkout
- Stripe-powered secure card processing (PCI-compliant)
- Apple Pay, Google Pay, ACH, and card-on-file
- Deposits, partial payments, and payment plans
- Automatic refunds with 6% fee returned to customer
- Gift cards, promo codes, and coupon engines
- Tip collection for staff where applicable
- Dynamic pricing and time-of-day rate tiers
- Instant payouts to your bank via Stripe
Merchandise & ecommerce
- Full product catalog with variants, SKUs, photos, reviews
- Real-time inventory with low-stock alerts
- Shipping zones, rates, and label printing
- Tax calculation (built-in + third-party integrations)
- Bundles, upsells, and gift-with-purchase
- Membership + subscription products
- Storefronts on both your ticketing + product domains
- Order management with refunds and partial returns
Customer profiles + CRM
- Unified IOX identity across every spoke the customer uses
- Full booking + purchase history per customer
- Private staff notes + custom fields
- Automatic waiver + release-form tracking (e-signature)
- Age-verification and ID-on-file for regulated experiences
- Preferences + accessibility accommodations
- Customer segmentation for targeted campaigns
- Import/export to any CRM via CSV or API
Marketing + growth
- Branded email templates with automated triggers
- SMS reminders (booked, 24h before, on-arrival)
- Automated post-experience review requests
- Social-sharing links with OG-optimized previews
- Abandoned-cart recovery emails
- Customer-referral and friend-discount codes
- Cross-platform IOX discovery (friends on other spokes see you)
- Press + testimonial CMS on your site
Loyalty + memberships
- Design your own loyalty program — earn rates, redemption values, tier thresholds, expiration rules, all yours
- Point-per-dollar accrual with flexible redemption logic
- Loyalty shared across all tenants you operate on the same spoke
- Recurring membership billing (monthly, annual)
- Tiered membership perks and early access
- Annual pass + day-pass + combo products
- Group + family membership plans
- Automated renewal reminders and lapse recovery
Operations + staff
- Staff profiles with role-based permissions
- Shift scheduling + clock-in/clock-out
- Daily operations dashboard + task lists
- QR-code + barcode check-in at the door
- Digital waiver signing at point of sale
- Game-master / instructor consoles (spoke-specific tools)
- Incident + injury logs with timestamped notes
- End-of-day cash + tip reconciliation
Reports + analytics
- Real-time revenue dashboards (today, week, month, year)
- Per-experience + per-product performance reports
- Customer cohort + retention analysis
- Occupancy, utilization, and conversion funnels
- Staff performance and labor-cost reports
- Tax-ready export for any accounting software
- Trend forecasting and auto-flagged underperformance
- Export anything to CSV, JSON, or PDF
Mobile-first everything
- Customer-facing checkout optimized for mobile
- Mobile operator dashboard for on-the-floor staff
- QR-code ticketing and wristband scanning
- Responsive storefronts on every device
- Apple Wallet + Google Wallet ticket passes
- PWA-ready — feels like a native app
Social + discovery (IOX Hub)
- One IOX account across every spoke the customer uses
- Activity feed: friends see where friends have been
- Party + group bookings with shared member visibility
- Cross-platform experience recommendations
- Customer privacy controls they fully own
- Friend + party invitations via email / SMS / in-app
- Discovery by interest, location, and friend activity
- Cross-spoke profile portability so customers feel at home anywhere
Industry-specific modules
- Escape rooms: game-master console, hint delivery, timers
- Axe throwing: WATL/IATF scoring, video capture, leagues
- Golf sims: bay scheduling, shot data, league play
- Bowling: lane scoring, league night, tournaments
- Fame/museums: merchandise-first ecommerce, autograph queues
- Stage: seating charts, performance scheduling, subscriptions
- Stall: animal profiles, riding lessons, boarding plans
- …and purpose-built tools for every other spoke
Security + compliance
- PCI-compliant payment processing via Stripe
- Encrypted at rest + in transit (TLS 1.2+)
- Row-level data isolation per tenant
- GDPR + CCPA compliant data handling
- Tenant-scoped row-level security policies
- Audit logs for every admin action
- MFA-enforced staff access to production
- SOC-style security documentation available on request
Every feature above ships on every spoke. Not behind a paywall, not in a “pro” tier, not as an add-on. You operate on IOX, you get all of it.
04
You don't just get software.
You join a network.
IOX is the only booking platform where your customers already know each other. Every person who signs up on any spoke — Skape, Blade, Stage, Wedge, Fame, 14 more — gets one IOX identity that works everywhere.
That means the day you launch on IOX, your tenant is already reachable by every IOX customer in your area. They see you in their discovery feed. Their friends see they went. Their profile carries over.
A standalone booking tool takes years to build a customer base. IOX hands you one on day one.
05
Be first on your spoke.
Become a Founder.
The first tenants on each IOX spoke get Founder status: a product-input voice on that vertical's roadmap, priority support, a founder badge on your public profile, early access to every new feature, and marketing showcase across IOX's press + network. Still $0 to join, still 6% paid by the customer — just with a seat at the table.
Apply for Founder status