IOX Terms of Service

Version 1.1 — effective 2026-05-15 (supersedes v1.0) For the IOX customer-facing platform (iox.llc, auth.iox.llc, and all spoke sites).

Changes from v1.0: clarified minor / under-13 policy; added §9 prohibitions on accounts for under-13s; added §10 designated DMCA agent; added §11 force majeure; added §11A SMS / TCPA; added §14 arbitration opt-out window; added §14A accessibility statement.

Welcome

These are the rules for using IOX.

IOX LLC ("IOX", "we", "us") runs a network of activity and experience platforms — bookings, tickets, and merchandise for escape rooms, axe throwing, bowling, golf simulators, live performance, party rentals, screen experiences, animal experiences, fan destinations, and other venues. We call each of those a "spoke." Every spoke shares one customer identity, one IOX Hub at iox.llc.

When you create an IOX account, book something on any spoke, buy merchandise, or use any IOX-powered website, you're agreeing to these terms. If you don't agree, don't use IOX.

1. Your account

One person = one account. You must be at least 13 years old to create an IOX account. If you are between 13 and 17, you need a parent or legal guardian to agree to these terms on your behalf, and your parent or guardian remains responsible for your use of the platform.
Children under 13 must not create or use an IOX account. Adults can book IOX experiences for their own children; how children's information is handled when a parent buys on a child's behalf is covered in our Privacy Policy §10.
You give us real information (name, email, phone if you add one). You keep your password safe. You're responsible for anything done through your account.
You can use your IOX account on any spoke — Skape, Blade, Stage, Wedge, Lane, Gear, Screen, Stall, Fame, and all the others listed at iox.llc/platforms. Same login, same profile, same loyalty balance.
You can delete your account any time from /account/profile. We'll remove your profile within 30 days. Transactions you already made stay on the tenant's records (they need them for taxes and refunds) but get de-linked from your profile.

2. What IOX is — and what the tenant is

When you book or buy on an IOX spoke, there are two companies involved:

The tenant — the business that runs the actual venue or sells the actual merchandise. They collect what you paid for the booking or product. They host the experience. They handle refunds, complaints about the experience, injuries, disputes about what you got.
IOX — the platform. We collect a 5% service fee on top of the tenant's price (see §3). We handle the technology, the customer identity, the social and discovery features, security, and customer support for platform-level issues (your account, your login, site bugs).

If you have a question about what happened at the venue — the escape room was broken, the axe throwing lesson was cancelled, your gift shop order shipped wrong — that's the tenant. We'll help you find them but the relationship is with them.

If you have a question about your IOX account, the website, your payment going through, your loyalty points, your friends, or anything cross-platform — that's us.

3. What you pay

When you book or buy on any IOX spoke:

The tenant sets their price.
IOX adds a 5% service fee at checkout.
You pay (tenant price) + 5%. It's shown clearly before you confirm.
On refunds and cancellations, both the tenant's portion and the IOX 5% fee are refunded.
The 5% fee covers the IOX platform — the booking flow, the social network, the support, the identity layer, the servers, the discovery features, everything at iox.llc.
Taxes are set by the tenant's jurisdiction. Shipping charges (when merchandise is involved) are set by the tenant.

Payments are processed by Stripe on behalf of the tenant. Your card details are stored with Stripe, not IOX; we see only the last 4 digits and the brand.

4. The social layer — what's visible, what's not

IOX is a social platform. Here's what that means in practice:

Your IOX profile — name, photo, first name — is visible to other IOX users, including people whose tenants you book with and friends you add on IOX. You control how much is shown from your profile settings.

Your bookings and purchases can appear in:

Your own activity feed (always — this is your history).
Your friends' activity feed (only if you've set your activity to be visible to friends).
Your "party" on group bookings — the people you brought with you can see they were with you.
Aggregate stats ("3 of your friends have done this escape room") — only with consent.

Your bookings and purchases never appear:

To other tenants' customers who aren't friends with you.
To tenants other than the one you booked with.
On the public IOX marketing site with your real name, unless you opt in to a testimonial.

You control your privacy from /account/profile:

Who can see your activity (public / friends / just me).
Who can send you friend requests.
Whether you appear in "your friend X did this" nudges.
Whether you appear in cross-platform recommendations to new users.

Friends. You can send friend requests to other IOX users by email or in-app. They can accept or decline. Accepted friends can see your activity per your privacy settings. You can unfriend or block anyone any time.

Your booking data with a tenant belongs to the tenant. They can email you about your booking, offer you deals, ask for a review — just like any business you booked with. They follow their own privacy policy and applicable law. You can unsubscribe from their marketing from their emails.

5. Your content

When you post something on IOX — a review, a photo of your booking, a friend request message, a testimonial — you still own it. You give IOX a worldwide, royalty-free license to display it on IOX (to the right audience per your privacy settings), to use it for the normal operation of the platform, and to remove it if it breaks the rules below.

Don't post content that:

Breaks the law, infringes someone's copyright, or harasses anyone.
Is hateful, harmful, sexually explicit, or dangerous.
Spams other users, promotes fraud, or tries to hack the platform.
Impersonates someone else.
Reveals other people's private information without their consent.

We can remove content that breaks the rules and suspend your account. In serious cases we'll report to law enforcement.

6. Your data

What we collect about you:

Account info: name, email, phone, password (hashed).
Booking and purchase history on any IOX spoke.
Your IOX friends and party members.
Activity on the site (pages viewed, what you clicked) for improving the product and fighting fraud.
Device info (IP, browser, device type) for security and analytics.

What we do with it:

Run your account, show you relevant experiences, deliver bookings, process payments, power the social features, keep the platform secure, comply with law.
Recommend experiences to you across spokes.
Share your bookings with the tenant you booked with (they need to deliver your experience).
Send you transactional emails (booking confirmations, receipts, password resets). These are required for the service and you can't unsubscribe from them while your account is active.
Send you marketing emails only if you opt in. You can opt out any time from the footer of any marketing email or in /account/profile.

What we don't do:

Sell your personal information to advertisers.
Share your data between tenants. Tenant A can't see that you also book with Tenant B.
Use your private messages for ad targeting.

Your rights:

See what we have — request a copy from /account/profile or emailing support@iox.llc.
Correct it, update it, or delete it.
Export your data.
Opt out of marketing.
If you're in the EU or UK: rights under GDPR including the right to object and the right to erasure.
If you're in California: rights under CCPA including the right to know and delete.

Data retention. We keep your data as long as your account is active plus 90 days. Transactions you made with tenants are kept according to each tenant's retention policy and any legal requirements (usually 7 years for tax records).

7. Bookings, tickets, refunds

Every booking is subject to the tenant's cancellation policy, which is shown at checkout.
Refunds are processed by the tenant. If the tenant approves a refund, IOX's 5% fee is automatically refunded too.
No-shows, late arrivals, and other tenant-specific policies are the tenant's call. We don't override them.
If the tenant goes out of business after you booked and hasn't fulfilled your booking, contact us at support@iox.llc and we'll do our best to mediate. We can't guarantee the tenant will refund you, but we'll refund our 5% portion.
Chargebacks and payment disputes go through Stripe. If you dispute a charge, you agree to let us share relevant booking data with Stripe and the tenant.

8. Loyalty points

Some spokes have loyalty points. Some have shared loyalty across spokes. When you earn points:

Points are credits toward future bookings on the spoke(s) that issued them — they're not cash, not redeemable for cash, and have no cash value.
Points can expire if inactive per the issuing spoke's rules.
Points are tied to your IOX account and can't be transferred to another person.
IOX can change the points program with 30 days' notice, including adjusting rates and expiration.
If you delete your account, your points are forfeit.

9. Things not allowed

You agree not to:

Use IOX for anything illegal or to harm anyone.
Create fake accounts, automate account creation, or scrape the platform.
Reverse-engineer, decompile, or attempt to access IOX's source code (it's ours, see §10).
Bypass or interfere with security, including our rate limits, anti-fraud, or CAPTCHA.
Use IOX to send spam or phishing messages to other users.
Impersonate IOX, a tenant, or another user.
Resell tickets or bookings obtained on IOX at a markup without the tenant's permission.
Allow a child under 13 to use your IOX account or create their own (see §1 and our Privacy Policy §10).
Conduct any transaction or make any booking on behalf of a person whose age or identity you cannot reasonably verify, where the spoke industry requires age or identity verification (e.g., alcohol-served experiences).

If you break these rules, we can suspend or close your account. We can also involve law enforcement for serious cases.

10. Our stuff is our stuff

The IOX platform — the software, designs, logos, site layout, "IOX" name, every spoke brand (Skape, Blade, Stage, etc.), the IOX Hub social graph, all of it — is owned by IOX LLC. You get the right to use it while your account is active. You don't get any ownership.

Trademarks and logos of tenants on IOX belong to those tenants.

If you think something on IOX infringes your copyright, send a written notice to our designated DMCA agent that includes: (a) identification of the copyrighted work, (b) identification of the allegedly infringing material and where it lives on IOX (the URL), (c) your contact information, (d) a good-faith statement that you have not authorized the use, (e) a statement under penalty of perjury that the information in your notice is accurate and that you are the rights-holder or authorized to act on their behalf, and (f) your physical or electronic signature.

Designated DMCA agent: IOX LLC — attn: DMCA Agent Email: dmca@iox.llc (or support@iox.llc) Mailing address available on written request to support@iox.llc.

We respond to valid notices by removing or disabling access to the material. Repeat infringers will have their accounts terminated. If you believe content was removed in error, you may submit a counter-notice with the same elements above, plus a statement consenting to the jurisdiction of the federal district court covering your address.

11. When things go wrong — limits

We work hard to keep IOX reliable. We can't promise it's always perfect.

IOX is provided "as is." We don't guarantee it will be uninterrupted, bug-free, or meet your specific needs.
We're not responsible for what happens at a tenant's venue — their service quality, accidents, product defects, or how they run their business.
To the extent allowed by law, IOX's total liability to you under these terms is limited to the total IOX 5% fees you paid in the 12 months before the claim, or $100, whichever is greater.
Neither of us is liable for indirect, consequential, or punitive damages.

Some states don't allow some of these limitations. In those places the limits apply to the maximum extent the law allows.

Force majeure. Neither party is liable for delay or failure to perform caused by events outside its reasonable control — natural disasters, internet backbone outages, government action, labor disputes, pandemics, or upstream provider failures (Stripe, Vercel, Supabase, Twilio, Resend, or the like). Affected obligations are suspended for the duration of the cause; refund eligibility for affected bookings follows the tenant's cancellation policy in §7.

11A. SMS and text messages

Some IOX features and spokes use SMS — booking confirmations, reminders, "your experience is starting" alerts, and (with your separate consent) marketing.

Transactional SMS (confirmations, reminders, account alerts) is sent only after you provide a phone number and is sent only to that number. Message frequency varies by your booking activity. Standard message and data rates may apply.

Marketing SMS is sent only if you opt in separately — through an explicit checkbox at signup, in /account/profile, or by texting a keyword to a designated shortcode or number. You can opt out at any time by replying STOP to any marketing message; you'll receive a one-time confirmation. Reply HELP for assistance, or contact us at support@iox.llc. Consent to receive marketing SMS is not a condition of making a purchase.

We do not share your phone number with advertisers or sell it. Carrier delivery is best-effort; we do not guarantee message delivery.

12. Changes to these terms

If we update these terms in a way that materially affects your rights, we'll email you at least 30 days before the change takes effect. Continuing to use IOX after that means you accept the updated terms. If you don't accept, delete your account before the change lands.

Minor updates (typo fixes, clarifications that don't change your rights) we can make any time; the current version always lives at iox.llc/terms with an effective date.

13. Ending your relationship with IOX

You can delete your account any time from /account/profile or by emailing support@iox.llc. We delete profile data within 30 days; transaction records stay with tenants per §6.
We can suspend or close your account for breaking these rules, suspicious activity, chargebacks, or a legal requirement. We'll usually give you a warning first except in fraud or safety cases.
When your account ends: any active bookings remain your responsibility to complete or cancel with the tenant. Loyalty points are forfeit per §8. Your right to use the platform stops immediately.

14. The legal stuff

Governing law. Tennessee law, USA, excluding conflict-of-law principles.

Disputes. We both agree to try to resolve issues by emailing support@iox.llc first. If that doesn't work, disputes go to binding arbitration in Knox County, Tennessee, under the American Arbitration Association's consumer rules. Small claims court remains available for either side for eligible claims. You and we waive jury trial and class actions for IOX-platform disputes (to the extent allowed by law — some states override this).

Opting out of arbitration. You can opt out of the binding-arbitration and class-action waiver above by emailing support@iox.llc within 30 days of creating your IOX account, with subject "Arbitration Opt-Out" and your account email in the body. Opting out doesn't affect any other part of these terms; disputes for opt-out users proceed in Tennessee state or federal court.

Indemnification. You agree to cover IOX (including our team, agents, and licensors) for claims, losses, and legal costs arising out of your use of IOX, your content, or your breach of these terms.

Severability. If a court decides one part of these terms is unenforceable, the rest still applies.

Whole agreement. These terms, plus our Privacy Policy and any spoke-specific terms we link to, are the entire agreement between us. They replace any earlier version.

Assignment. You can't transfer your IOX account to anyone else. We can transfer these terms and your account to a successor in a company sale or merger.

How to contact us. support@iox.llc or via the support chat in-app.

14A. Accessibility

We build IOX to meet WCAG 2.1 AA accessibility standards. If you have trouble using IOX because of an accessibility issue — for example, you can't complete a booking or exercise a privacy right with the assistive technology you use — email support@iox.llc and we'll work with you to provide an alternative way to access the service or to fix the underlying issue.

Appendix — Spokes covered by these terms

These terms apply to every IOX spoke, on both domain variants each spoke uses. Each spoke has one ticketing-brand domain ({spoke}tickets.com) and one product-family domain (iox{spoke}.com), both IOX-owned:

Skape (skapetickets.com · ioxskape.com), Blade (bladetickets.com · ioxblade.com), Stage (ioxstage.com · ioxstage.com), Wedge (wedgetickets.com · ioxwedge.com), Lane (lanetickets.com · ioxlane.com), Gear (geartickets.com · ioxgear.com), Screen (screentickets.com · ioxscreen.com), Stall (stalltickets.com · ioxstall.com), Fame (fametickets.com · ioxfame.com), Drift (drifttickets.com · ioxdrift.com), Diving (divingtickets.com · ioxdiving.com), Bungee (bungeetickets.com · ioxbungee.com), Trail (trailtickets.com · ioxtrail.com), Sailing (sailingtickets.com · ioxsailing.com), Rage (ragetickets.com · ioxrage.com), Raft (rafttickets.com · ioxraft.com), Plate (platetickets.com · ioxplate.com), Grit (grittickets.com · ioxgrit.com), Remix (remixtickets.com · ioxremix.com), plus the IOX Hub at iox.llc and auth.iox.llc.

New spokes launched during your account's life are automatically covered by these same terms.

Document version: v1.0 · effective 2026-04-21 · contact support@iox.llc with questions.