Pause an item during service

Pause the item

1. Open Availability from the service dashboard.
2. Search for the item or modifier that is no longer available.
3. Choose the affected locations and channels.
4. Add an expected return time if your team knows when stock will be ready.
5. Confirm the pause.

Plate removes the selection from new orders while leaving tickets that were already accepted unchanged.

Restore the item

Return to Availability, choose the paused item, and select Restore. Preview the guest menu for each affected channel before telling customers the item is back.

If the item still appears

• Refresh the guest menu preview.
• Confirm you paused the correct location and channel.
• Check whether a location-specific copy of the item exists.
• Contact your Plate administrator if availability does not update.